j8de Privacy Policy

1.Introduction

1.1 This Privacy Policy ("Policy") is issued by j8de ("j8de", "we", "us", "our") and applies to all personal data collected from individuals ("User", "Player", "you") who access or use the j8de website at j8de.win and all associated services, products, and features offered therein.

1.2 j8de respects your privacy and is committed to processing your personal data responsibly, transparently, and in accordance with applicable data protection laws and regulations, including the Malaysian Personal Data Protection Act 2010 (PDPA) where applicable.

1.3 This Policy should be read alongside j8de's Terms & Conditions and Responsible Gaming Policy. By registering for or using j8de's services, you acknowledge that you have read and understood this Policy.

2.Data Controller

2.1 For the purposes of this Policy, j8de acts as the data controller in respect of all personal data collected through the j8de platform. As data controller, j8de determines the purposes and means of processing your personal data.

2.2 Where j8de engages third-party service providers to process personal data on its behalf (for example, payment processors and identity verification providers), those parties act as data processors and are bound by contractual obligations that require them to process personal data only on j8de's instructions and in accordance with applicable law.

3.Personal Data We Collect

3.1 j8de collects personal data through multiple channels, including your registration form, account activity, and interactions with our platform. The categories of personal data we collect include:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, MyKad / passport number, nationality	Registration and KYC verification
Contact Data	Email address, Malaysian mobile number, residential address	Registration
Financial Data	Bank account details, e-wallet identifiers (Touch n Go, Boost), transaction history	Deposit / withdrawal processing
Account Data	Username, login credentials (hashed), account preferences, responsible gaming settings	Registration and ongoing use
Technical Data	IP address, device type, browser type, operating system, session logs	Automatic collection on access
Usage Data	Games played, bets placed, pages visited, session duration	Automatic collection during platform use
Communications Data	Live chat transcripts, support emails, survey responses	When you contact j8de support

3.2 j8de does not intentionally collect sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) except where strictly required for responsible gaming or legal compliance purposes and with your explicit consent.

4.How We Use Your Personal Data

4.1 j8de uses your personal data for the following purposes:

• Account Management — to create, maintain, and administer your j8de account, including processing your registration and verifying your identity through KYC procedures;
• Service Delivery — to enable you to place bets, access casino games, process deposits and withdrawals in Malaysian Ringgit (MYR), and access all j8de platform features;
• Legal and Regulatory Compliance — to fulfil j8de's obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and gaming regulatory frameworks, including mandatory record-keeping and reporting requirements;
• Fraud Prevention and Security — to detect, prevent, and investigate fraud, unauthorised access, money laundering, and other prohibited conduct; to protect the integrity of the j8de platform and its players;
• Responsible Gaming — to monitor gaming behaviour, apply responsible gaming tools (including deposit limits, loss limits, and self-exclusion), and identify players who may require support;
• Customer Support — to respond to your enquiries, resolve disputes, and provide technical assistance;
• Marketing Communications — where you have consented or where permitted by applicable law, to send you promotional offers, bonus notifications, and relevant platform updates. You may opt out at any time by contacting our support team;
• Platform Improvement — to analyse usage data and improve the j8de platform, user experience, game selection, and service quality.

5.Legal Basis for Processing

5.1 j8de processes your personal data on the following legal bases:

• Contractual Necessity — processing is necessary for the performance of the agreement between you and j8de (the Terms & Conditions), including account registration, bet placement, and payment processing;
• Legal Obligation — processing is required to comply with j8de's legal obligations, including AML/CTF reporting, KYC verification, and gaming licensing requirements;
• Legitimate Interests — processing is necessary for j8de's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms;
• Consent — where j8de relies on your consent (for example, for direct marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

6.Data Sharing and Disclosure

6.1 j8de does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

6.2 j8de may share your personal data with the following categories of recipients:

• Identity Verification Providers — third-party KYC and AML service providers who assist j8de in verifying player identities and screening against sanctions lists;
• Payment Processors — financial institutions and payment service providers (including FPX operators, Touch n Go, Boost, Maybank, CIMB, and Public Bank) required to process your deposits and withdrawals;
• Game and Technology Providers — licensed game studios and platform technology partners who provide games and software infrastructure accessible through j8de;
• Regulatory and Law Enforcement Authorities — where required by law or court order, or where j8de has a good-faith belief that disclosure is necessary to comply with legal process, protect j8de's rights, or prevent fraud;
• Professional Advisers — lawyers, auditors, accountants, and insurers acting in an advisory capacity to j8de, bound by professional confidentiality obligations.

6.3 All third-party data processors engaged by j8de are contractually bound to process personal data only in accordance with j8de's instructions and applicable data protection law.

7.Cookies and Tracking Technologies

7.1 j8de uses cookies and similar tracking technologies on the j8de platform to ensure functionality, analyse usage, and deliver a personalised experience. The types of cookies used include:

• Strictly Necessary Cookies — required for the platform to function, including session management and login authentication. These cannot be disabled.
• Performance and Analytics Cookies — collect anonymous data about how players use the j8de platform to help us improve our services.
• Functional Cookies — remember your preferences (such as language and display settings) to personalise your experience.

7.2 You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the j8de platform.

8.Data Retention

8.1 j8de retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the duration of your account relationship with j8de and any applicable statutory retention periods imposed by gaming regulations or financial compliance law.

8.2 In general, j8de retains account-level personal data for a minimum of five (5) years following account closure, in accordance with standard AML record-keeping requirements. Transaction records may be retained for longer periods where required by applicable law or regulatory authority.

8.3 Following the expiry of the applicable retention period, j8de will securely delete or anonymise your personal data in accordance with its data disposal procedures.

9.Data Security

9.1 j8de implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and the j8de platform;
• Encrypted storage of all passwords using industry-standard hashing algorithms;
• Two-Factor Authentication (2FA) available to all registered players;
• Regular security assessments, vulnerability testing, and penetration testing of j8de's infrastructure;
• Access controls ensuring that personal data is accessible only to authorised j8de personnel on a need-to-know basis;
• Staff data protection training and confidentiality obligations.

9.2 Notwithstanding the foregoing, no data transmission over the internet or electronic storage system is entirely secure. j8de cannot guarantee absolute security and encourages players to take personal security measures, including enabling 2FA and using strong, unique passwords for their j8de accounts.

10.Your Data Rights

10.1 Subject to applicable law, you have the following rights with respect to your personal data held by j8de:

• Right of Access — to request a copy of the personal data j8de holds about you;
• Right of Rectification — to request correction of inaccurate or incomplete personal data;
• Right to Erasure — to request deletion of your personal data, subject to j8de's legal retention obligations;
• Right to Restrict Processing — to request that j8de restricts the processing of your personal data in certain circumstances;
• Right to Data Portability — to receive your personal data in a structured, commonly used format where processing is based on consent or contractual necessity;
• Right to Object — to object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent — where processing is based on consent, to withdraw consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please contact j8de's Privacy team at [email protected]. j8de will respond to all verified requests within 30 days. j8de may request proof of identity before processing your request.

11.Children's Privacy

11.1 The j8de platform is strictly for adults aged 21 years and above. j8de does not knowingly collect personal data from individuals under the age of 21. If j8de becomes aware that a minor has provided personal data, that account will be immediately suspended and the data deleted.

11.2 If you have reason to believe that a minor has registered on the j8de platform, please contact our support team immediately.

12.International Data Transfers

12.1 In the course of providing its services, j8de may transfer your personal data to countries outside of Malaysia, including countries where j8de's technology infrastructure, game providers, or compliance partners are located.

12.2 Where such international transfers occur, j8de takes steps to ensure that appropriate safeguards are in place to protect your personal data to a standard comparable to that required under Malaysian data protection law, including through contractual data transfer agreements with the relevant recipients.

13.Amendments to This Policy

13.1 j8de reserves the right to update this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via their registered email address at least seven (7) days before taking effect, except where changes are required immediately for legal or regulatory compliance reasons.

13.2 The "Last updated" date at the top of this Policy will be revised to reflect the date of any amendment. Your continued use of the j8de platform following the effective date of any amendment constitutes your acceptance of the revised Policy.

14.Contact & Complaints

14.1 For any questions, concerns, or requests regarding this Privacy Policy or j8de's data practices, please contact our Privacy team:

• Privacy Enquiries: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 on the j8de platform

14.2 If you are not satisfied with j8de's response to a privacy concern, you may escalate the matter to the relevant data protection authority in your jurisdiction.